Frequently Asked Questions
We have some answers to keep you informed. Take a look!
Why aren’t individuals wearing masks if it is mandatory in the airport terminal?
Staff at Jacksonville International Airport take the mandate seriously and do everything they can to enforce it. While the overwhelming majority of travelers are compliant with the mask mandate, there will always be a few bad apples. We would encourage any traveler concerned about mask issues to call our airport operations center (Airport Police) at 904-741-2040. It is worth noting that specific issues at the gate areas are the airlines responsibility. Concerns about mask wearing in those parts of the terminal should be directed to the appropriate airline.
Do I have to wear a mask when flying?
Yes. An executive order has mandated that masks be worn on aircraft.
Is social distancing in effect on my flight?
Check your airline's website.
Will I be quarantined when I arrive into JAX?
Information about self-quarantine can be found on the Florida State Governor's website or call the Florida Health Department hotline for COVID-19 hotline 1-866-779-6121.
Can I fly from the USA to another country?
Check the US State Department website for current travel advisories and specific questions regarding the entry requirements of other countries.
My ID has expired and the DMV is closed, can I still fly?
Information about traveling with an expired ID can be found on the TSA's website.
If I had COVID-19 and have recovered can I fly?
Please ask your doctor for guidance. Additional information can be found on the CDC's Covid-19 website.
Do I need to wear a mask at JAX airport?
Yes. If you're traveling out of JAX, please be aware that the City of Jacksonville’s mandatory mask requirement (Emergency Executive Proclamation 2020-0005) includes the airport terminal, meaning passengers will be required to wear a mask. Here’s a link to the City's website for more information: City of Jacksonville adopts mandatory mask require.
Is there a COVID-19 test site at Jacksonville International Airport?
No, at this time there is not a COVID-19 test site at Jacksonville International Airport. Please visit the city’s emergency preparedness website, JAX Ready, for a full list of testing sites in Jacksonville. Here’s a link to the City’s website for more information: jaxready.com.